{"componentChunkName":"component---src-templates-manual-template-tsx","path":"/manuals/client-user/64/answers-to-common-problems.html","webpackCompilationHash":"d1750f6cc413894a8b5c","result":{"data":{"promoBlocks":{"edges":[{"node":{"contentful_id":"47glnSpWzXeFylv2vfQEF8","internal":{"type":"ContentfulPromotionBlock"},"title":{"internal":{"type":"ContentfulHeading"},"contentful_id":"7KIOfSfgwJnCXuvRN6CfrP","textContent":"Standing privileges are a risk with PAM","color":"black","size":"medium"},"subTitle":null,"content":{"nodeType":"document","internal":{"content":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Start your journey towards a just-in-time (JIT) model with zero standing privileges (ZSP). Read 'Remove Standing Privileges Through a Just-In-Time PAM Approach' by Gartner , courtesy of SSH.COM.\\n \\n\",\"marks\":[],\"data\":{}}],\"data\":{}}]}"}},"callToAction":{"internal":{"type":"ContentfulButton"},"contentful_id":"19EUesynV2Z7HHcuJk0BAS","content":"Download Gartner research","internalLink":null,"externalLink":"https://info.ssh.com/gartner_research_privileged_access_management","assetLink":null,"anchor":null},"picture":{"internal":{"type":"ContentfulAsset"},"contentful_id":"2ClylmBswcfDx4XdO7NTmL","title":"ICON Gartner ZSP","description":"","file":{"url":"//images.ctfassets.net/0lvk5dbamxpi/2ClylmBswcfDx4XdO7NTmL/78e899153ed66aec3b03b9a2cacd112d/ICON_Gartner_ZSP_ICON_Gartner.png","contentType":"image/png"},"fluid":{"aspectRatio":1,"src":"//images.ctfassets.net/0lvk5dbamxpi/2ClylmBswcfDx4XdO7NTmL/78e899153ed66aec3b03b9a2cacd112d/ICON_Gartner_ZSP_ICON_Gartner.png?w=3000&q=50","srcSet":"//images.ctfassets.net/0lvk5dbamxpi/2ClylmBswcfDx4XdO7NTmL/78e899153ed66aec3b03b9a2cacd112d/ICON_Gartner_ZSP_ICON_Gartner.png?w=750&h=750&q=50 750w,\n//images.ctfassets.net/0lvk5dbamxpi/2ClylmBswcfDx4XdO7NTmL/78e899153ed66aec3b03b9a2cacd112d/ICON_Gartner_ZSP_ICON_Gartner.png?w=1500&h=1500&q=50 1500w,\n//images.ctfassets.net/0lvk5dbamxpi/2ClylmBswcfDx4XdO7NTmL/78e899153ed66aec3b03b9a2cacd112d/ICON_Gartner_ZSP_ICON_Gartner.png?w=1601&h=1601&q=50 1601w","sizes":"(max-width: 3000px) 100vw, 3000px"},"fixed":{"width":3000,"height":3000,"src":"//images.ctfassets.net/0lvk5dbamxpi/2ClylmBswcfDx4XdO7NTmL/78e899153ed66aec3b03b9a2cacd112d/ICON_Gartner_ZSP_ICON_Gartner.png?w=3000&q=50","srcSet":""}},"centered":true,"indentMainContent":null,"transparentBackground":null,"imageScale":70,"imagePadding":null,"name":"WIKI migration side promo block2","product":null,"funnel":null,"topic":null,"keywords":null,"type":null,"priority":null,"globalOverride":null}},{"node":{"contentful_id":"6dfNaA1UlY4bADKQk6awhs","internal":{"type":"ContentfulPromotionBlock"},"title":{"internal":{"type":"ContentfulHeading"},"contentful_id":"49Tb2wSR21P5C2cpcgMZ3","textContent":"Get Multi-cloud PAM software - for free!","color":"black","size":"medium"},"subTitle":null,"content":{"nodeType":"document","internal":{"content":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"PrivX® Free replaces your in-house jump hosts and combines your AWS, GCP and Azure access into one multi-cloud solution.\\n \\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},"callToAction":{"internal":{"type":"ContentfulButton"},"contentful_id":"1dmQ13jyyZ46ID07eVNVFb","content":"PrivX Free","internalLink":null,"externalLink":"https://info.ssh.com/privx-free-access-management-software","assetLink":null,"anchor":null},"picture":{"internal":{"type":"ContentfulAsset"},"contentful_id":"4UUYdjING8micwZQur5o6d","title":"ICON computer (search)","description":"","file":{"url":"//images.ctfassets.net/0lvk5dbamxpi/4UUYdjING8micwZQur5o6d/1b378a0f4646075c7a4788f1afffbabe/ICON_computer__search_.svg","contentType":"image/svg+xml"},"fluid":{"aspectRatio":null,"src":null,"srcSet":null,"sizes":null},"fixed":{"width":null,"height":null,"src":null,"srcSet":null}},"centered":true,"indentMainContent":null,"transparentBackground":null,"imageScale":70,"imagePadding":null,"name":"WIKI migration side promo block1","product":null,"funnel":null,"topic":null,"keywords":null,"type":null,"priority":null,"globalOverride":null}}]}},"pageContext":{"isCreatedByStatefulCreatePages":false,"body":"
\"SSH\"
\"Home\" \"Prev\" \"Up\" \"Next\"  

Answers to Common Problems

This sections introduces workaround instructions for some problem \nsituations.

Troubleshooting GSSAPI Authentication\n\n\n\n

When connecting from a Windows 5.x or 6.x client to a Windows 4.x server \nusing GSSAPI authentication, if authentication fails although GSSAPI has \nbeen correctly configured, you may have to disable the LMHOSTS \nlookup on the client-side computer. Follow these instructions:

  1. Select Control Panel → Network \n Connections.

  2. In Local Area Connection, right-click \n and select Properties.

  3. In the Local Area Connection Properties \n dialog box, General tab, select Internet \n Protocol (TCP/IP) and click the Properties \n button.

  4. In the Internet Protocol (TCP/IP) \n Properties dialog box, in the General tab, \n click the Advanced button.

  5. In the Advanced TCP/IP Settings dialog \n box, in the WINS tab, clear the Enable LMHOSTS \n lookup check box.

  6. Restart the client-side computer.

Password Window Loses Focus\n\n\n

In some cases on Windows clients, the window for the password or \nthe public-key passphrase can lose focus. This means that the password \nwindow is shown active on the screen, but when you start typing your \npassword, the asterisks do not appear in the box. If the actual focus \nhappens to be in an other window, your password or passphase may appear \nthere.

The password window loses focus most often when you have the Tectia \nConnection Broker status window open. So the first workaround is to make \nsure the status window is not open while you start logging in.

A permanent solution to the problem is to modify the Windows settings \nthat control the behaviour of the applications. By default, Windows has on a \nsetting that prevents applications from stealing the focus. As a workaround, \nyou can allow applications to steal the focus. Note that the setting affects \nall Windows applications, not just the Tectia Connection Broker.

To be able to change the setting, you need to download the Microsoft Tweak UI \nutility program. Follow these instructions:

  1. Download the Microsoft Tweak UI utility from: http://windows.microsoft.com/en-US/windows/xp-downloads.

  2. Install the Tweak UI on your computer with the help of the \n installation wizard included.

  3. Start the program from the Start menu.

  4. Go to the General - Focus view and \n clear the Prevent applications from stealing focus \n check box as shown in the following figure.

    \"Microsoft

    Figure 7.4. Microsoft Tweak UI utility


  5. Click Apply or OK. \n

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\n Copyright 2020 SSH Communications Security Corporation
\n This software is protected by international copyright laws. All rights reserved.
Contact Information

","head":"Answers to Common Problems","url":"/manuals/client-user/64/answers-to-common-problems.html"}}}